Legal
Returns & Claims
Last updated 12 October 2026. This page is the returns and claims policy for coffee orders on purplebean.coffee.
Returns and exchanges
Roasted coffee is perishable and roasted to order, so we don't accept returns or exchanges.
Cancellation
You can cancel for a full refund before your coffee is roasted. Once roasted, orders can't be cancelled.
Damaged, wrong, or lost
Damaged, wrong or lost orders: send a photo of the bag and the shipping label on WhatsApp (+51 913 779 574) within 48 hours of delivery. We'll offer a replacement first, or a refund.
Repeat claims
Repeat claims are reviewed case by case.
Review
Purple Bean reviews every claim.